Easier to complain about the dentist

A new website has made ​​it easier to complain if you are dissatisfied with the treatment at his private practice dentist. The new website was created by Dental Association in cooperation with Danish Regions.

The website is designed to make it easier for patients to figure out what to do if you are dissatisfied with the treatment or bill from his dentist.

Since states Tandklage.dk, and on it there is easy access to the form that you need if you want to complain. You can also read about where to go if you want to complain or seek damages because of an injury. There is also information about what happens to the complaint, when the patient has received it and complain about the system structure and on appeal.

Danish Regions welcomes the challenge system for private dental practice has now become easier to understand.

- It is important to know your rights if there are failures or accidents to the dentist, or if you do not agree with what is stated on the bill. Such remedies are quite good. But the system can be difficult to foresee. For example. it is important to observe the time-when the appeal would otherwise be rejected, whether you're right. It is now easier to complain - and easier to get an overview of what happens when one has complained, says Jens Stenbæk (V), Chairman of regions Salary and Rate Committee.

In Dental Association hopes that Tandklage.dk will increase confidence in the complaints system.

- Of course we have asked ourselves whether it is Dental Association's task is to encourage patients to complain. Furthermore, I would say that our general advice to dissatisfied patients remains that the first thing to go into dialogue with their dentist. Many complaints due to misunderstandings, which can often be overcome through a chat with the dentist. But for dentists as for all other industries is that it means a lot for our reputation, the ability to complain about us experienced as simple and transparent, says Marianne Riis, who is chairman of the Dental Association Clinic Owner Negotiation.

New portal makes it easier to complain about the dentist

Complaints against dentists in private practice treated by a separate complaints, while complaints about the rest of the health care system goes through Patientombuddet. The complaint system in dentistry opens the possibility that patients who were successful, can get your money back or get made all or part of the treatment for free of charge.

Error Processing

Question:

I have as a child has braces on the teeth (dental palate and neck pull) I have after I filled 18s had problems with my one wisdom tooth in the mouth (had the second surgery out before I filled the 18s) It turns out that there is no room for the tooth and the tooth has been round / curved possibly due hoops. The tooth is such that it becomes difficult to get out, because it sits very close to the nerve, and that I was risking an injury to the nerve, where it should be removed.

Is it possible for me to get a replacement for my tooth is now causing problems because of previous treatments?

Regards Christina

Answer:

Dear Christina

All treatments are given from which it is best for the patient in the given situation. You can investigate why your tooth is not removed early, but I doubt that you can claim compensation.

You can read more about how to complain here: http://www.patientombuddet.dk

Hope you can use my answer.

Sincerely

Dentist Joan Olsen

www.tandpleje.dk / letterbox

Tandpleje.dk ™ - The road to healthier teeth

Important!

Questions answered by the dentist can be posted on the portal in anonymous form. We can not guarantee replies to all questions and answers from the dentist can never replace dialogue or consultation with your doctor. An answer through the letterbox should be seen solely as informational material.

Terms of use:
http://www.tandpleje.dk/kontakt/brugerbetingelser

Is the refusal of new treatment reasonable?

Question:

Hello! I was at my dentist fitted a gundkrone a tooth for approx. Two years ago, the price was approx. 6000kr. For approx. 3 months ago
broken root of the tooth where the crown was mounted on, and there was no other way than to pull the tooth out.
My dentist will give me 3300kr back, but only on condition that I get an implant to approx. 18000kr.Dvs. I get no compensation if I can not pay the remaining ca.15000kr. I know that my question is more legal than dental care, but hope you can answer me on whether this is reasonable and possible. can tell me what rights I have in terms of compensation?

Tommy

Answer:

Dear Tommy,

There is no guarantee of treatment. If you think it is unreasonable or finds reading is not good enough, it is possible to appeal. In my opinion, the offer you received from your dentist reasonable when he is not obliged to give a price reduction.

You can read more about how to complain about a dentist or treating here

Hope you can use my answer.

Sincerely

Dentist Joan Olsen

www.tandpleje.dk / letterbox

Tandpleje.dk ™ - The road to healthier teeth

Important!

Questions answered by the dentist can be posted on the portal in anonymous

figure. We can not guarantee replies to all questions and answers from

dentist can never replace dialogue or consultation with your doctor. A

response through the letterbox should be seen solely as informational material.

Terms of use:
http://www.tandpleje.dk/kontakt/brugerbetingelser

Patient Insurance convicted of utterances about drug

Dental Association's Patient Insurance has today been sentenced to pay CMS Dental 2.5 million. million in damages.

The judgment has fallen in a case concerning an article in Dentistry magazine from 2005. The article advised the President of the Dental Association's Patient Insurance dentists to be careful when they used 4% articaine with bedøvelser in the lower jaw.

The judgment does not clarify whether there is a greater risk of using articaine than using other anesthetic agents for anesthesia in the mandible.

Dental Association's Patient Insurance takes note of the judgment.

President of the Dental Association's Patient Insurance, Dental Jahn Legarth, said:

- When I was invited to write article for Tandlægebladet had previously been written in the magazine on articaine. Pharmaceutical Insurance Association was informed, and thus there was also passed information to the Medicines Authority, which is responsible for drug safety. I do not know what I would have done if I had known beforehand that the article would lead to a lawsuit that has had great personal cost to me.

Dental Association President Susanne Andersen says:

- The judgment includes some scary prospects. It will be important for us, medical associations and other health organizations. We are concerned that the High Court's judgment will be seen as a restriction of free speech in the health care debate about possible adverse effects of drugs. The judgment does not change that it is the individual dentist's duty to advise his patients as possible and report adverse reactions to the Medicines Agency.

Dental Association's Patient Insurance has not yet ruled on whether the judgment should be appealed.

Dental Association and the Dental Patient Insurance Association has no further comments to the judgment.

The dentist has cut too much into a crown

Question:

Hello

I've got a new crown put on a tooth which she ladle to! And as the new crown was put in and I was comfortable with was a little too big / high! she ladle it a little and it came to pass. But when I got home and looked in the mirror I could see that she has cut too much into the new penny is sanded down to something black! through the white!

(Now I understand better that she gave me the mirror so I could see it down there!)

It seemed too bad, what can I ask for?
Because I have to pay much money for it, think they talked about 7.318, -
Can I ask for. A new dental?
And it is not more fragile where she has cut too much?

Will be glad for your opinion / help

Sincerely, John

Answer:

Dear John,

From your description of the process, I think you should be entitled to a new crown at the dentist's bill, or at least a discount. But it is something you should talk to your dentist about. If you can not agree on an amicable solution for both parties, you have the opportunity to complain about dental treatment. It is often a long process and you do not dentist's bill in the first place.

Read more about it to complain about a dental treatment

The crown is not necessarily more fragile, where the dentist has cut too much off. So it is perhaps more a question of how it looks. But it obviously depends on how much she has polished by which I, for good reasons can not say anything about.

Hope you can use my answer.

Sincerely

Dentist Joan Olsen

www.tandpleje.dk / letterbox

Tandpleje.dk ™ - The road to healthier teeth

Important!
Questions answered by the dentist can be posted on the portal in anonymous form. We can not guarantee replies to all questions and answers from the dentist can never replace dialogue or consultation with your doctor. An answer through the letterbox should be seen solely as informational material.

Terms of use:
http://www.tandpleje.dk/kontakt/brugerbetingelser

There is no guarantee for poor workmanship?

Question:

Hi all,
I have a question regarding a broken tooth because a root canal. Now I can see one of your answers that there is no guarantee of root canal treatment?
I got in March created a root canal, and it looked fine, said the dentist, but now it's broken a piece of the tooth and the treatment is shown also got broken when I can skate with the other side of the tooth. This must be bad workmanship, and must be covered by a warranty?
I look forward to hearing from you.

Laurids

Answer:

Dear Laurids

First let me say that your tooth is not necessarily broken just because it has been root canal treated. There are several reasons why a tooth is root canal treated, and often there is not much left of a tooth when root canal treated. It sounds like your tooth is cracked, and it is something that can happen. When the dentist looks at the quality of a root canal, he looks at the canal filling, ie. he replaces the tooth nerve with whether it is convenient. And that is what he means by that it looks fine. The split tooth is not necessarily something bad crafts to make, but is quite a common complication that can sometimes happen.

You are not covered by any warranty to the dentist. But it is believed that one has been mistreated by a Danish dentist, you have the opportunity to complain about the treatment. You can read more about how to complain about the dentist here.

You can also apply for compensation from the Dental Association's Patient Insurance. You can read more about damages for malpractice here.

Hope you can use my answer.

Sincerely

Dentist Joan Olsen

www.tandpleje.dk / letterbox

Tandpleje.dk ™ - The road to healthier teeth

Important!
Questions answered by the dentist can be posted on the portal in anonymous form. We can not guarantee replies to all questions and answers from the dentist can never replace dialogue or consultation with your doctor. An answer through the letterbox should be seen solely as informational material.

Terms of use:
http://www.tandpleje.dk/kontakt/brugerbetingelser

Complaints about dentists or dental

Private Dental practice in Denmark has approx. 8 million. patient contacts annually. And the vast majority of dental treatments carried out without problems. In some cases, however, problems arise, the patient then subsequently had to have a desire to complain about.

Attempts to solve the problem with the dentist first
It's a very good idea to try to talk to your dentist about the problem before you decide to appeal. Many problems can be solved in an amicable manner together, and the solution is usually preferable for both parties. It is by no means a requirement that one must first try to resolve it with the dentist. But it's a good chance that you should try at first.

Difference in academic and non-professional
Instead of a professional malpractice, there may also be a disagreement between dentist and patient, whether it was the agreed treatment was completed, disputes arising about the price of treatment, or otherwise cause a dispute between dentist and patient unrelated to the professional treatment to do.

This guide focuses on the conditions where a patient wishes to appeal against the academic part of the treatment from a dentist.

Difference between public servant and in private practice dentist
It may at worst be a very painful affair, if a dentist has treated you wrong. Not least for your wallet because there basically is no guarantee for the work you have done at the dentist.
But where should you go if you are of the opinion that the dentist has mistreated you? It depends primarily on whether you have been treated by a private dentist, or dentist is a public employee.

Complaints about public dentists
If you feel mistreated by a dentist at a public clinic or a hospital, then you in less than two years to send a written complaint with the Patients'.
It applies to all complaints against public officials dentists, dental hygienists, dental technicians and dentists who have not contracted with the regions' Salary and Rate Board (formerly SVB).

In Patient Complaints will get a complaint form, fill it. You can read more about the Patient Complaints Board website .

On this page you will find all necessary contact information if you want to complain about a dental treatment .

If you are under 18 years
Are you under 18, you must always appeal to Patients'. Here you get a complaint form provided for you to fill out. You can read more on Patient Complaints website .

Here you will find relevant contact information in connection with complaints against dentists, dental hygienists or dental technicians .

Complaints about private dentist
If you have a complaint about a private dentist, dental hygienist or dental technician who has an agreement with the regions Salary and Rate Board (formerly SVB), you can follow this guide, which provides information about complaint process.

The complaint must be sent to the region
If you wish to complain about a private dentist, you should submit your complaint to the region you live in. You can also send your complaint to the Health Department in your municipality or your dentist's circle club. But no matter which of the above options you use, your complaint will be forwarded to the region you live in when a complaint is administered by the regions.

It is free to complain about the dentist
It costs nothing to complain about a private dentist. And there is no lower limit on the amount that the complaint should apply.

You must pay for treatment even if you complain
An appeal does not affect your payment obligation to the treatment. Payment may be required deposited in the region before the appeal is admissible.

Appeal Deadlines
There is a difference between review periods for complaints about the professional treatment and complaints about other matters. If there is talk about matters other than the academic part of the treatment. It may, for example. be if you feel you have received treatment or services you have requested, or that the cost of treatment is different from the price agreed with the dentist. Then you have a complaint within six weeks after you have become familiar with the relationship.

For the academic part of the treatment, which applies equally to the study as treatment, you have a complaint within two years after you are - or should have been - aware of the problem. The complaint must also be filed within five years from the day the complaint ratio occurred.

What the complaint should contain
The complaint must be in writing and dated. Thus there is no doubt about what you are complaining about, and when you complain. In addition, your complaint should include information on:

Which dentist who complained of;
what is complained of;
when it occurred;
what in your opinion is agreed (in the case of breach of contract);
what you want to achieve with the complaint

To achieve a faster processing, you should also enclose a copy of bills and other pertinent information about the dental treatment you are complaining about.

Many regions have a form for use on appeals. So you should be the first contact your region for further information or if you want help and guidance to formulate the complaint.

The complaint will be dealt with in the region
The complaint will be dealt with in the region where the dentist that your complaint includes the clinic. As a first, your complaint will be handled by a Visitation Committee, which evaluates the type of complaint that is. The committee may choose to reject it immediately as unfounded, but usually, the Committee will only preprocess the complaint and forward it to the Board of Dentistry or Cooperation in the region you belong to. It depends on what you are complaining about:

1) If your complaint relates only to matters other than the academic part of the treatment, it works in your region, consider the matter further.

2) This concerns your complaint dental treatment alone or both dental treatment and other factors, the Region Board of Dentistry that treats the complaint further.
Region Dental Board shall establish such a committee to carry out surveys and estimates of the subject in the dentist's work. In connection with this vision and can estimate the dentist, you are complaining about being called to identify his work. The dentist has no right to participate in the assessment of the work.

Remedies available
Visitation Committee rejects your complaint, you may appeal this decision directly to the liaison in your region. What you do in less than six weeks after the decision is taken.

You can also appeal against a decision from both Regions Dental Board and Co-operation in your region within this six week period. It should happen to the National Dental Board or Land Co, depending on how your complaint was dealt with at first.

All boards and committees that make your complaint to make, is composed of equal numbers of dental consultants from the region and representatives from the regional council. Reviewing body Country Dental Board also has a High Court judge as chairman.

Compensation for Malpractice
Dental Board in your Region and Country Dental Board may decide that a dentist must pay an amount to cover that dental treatment is made anew. Boards of Appeal can not impose a dentist's liability for the following:

- Additional expenses due to an injury
- Loss of earnings
- Permanent injury, burning or pain
- Other expenses resulting from an injury

If you want a replacement for one or more of these cases, contact the Dental Patient Insurance Association covering the treat injuries following the same procedures as for hospitals.

Free. more about the replacement for dental treatment

You have of course also the possibility of bringing a civil legal action against the dentist in the courts. In this case, seek guidance and help from a lawyer.

Complaints about foreign dentists and dental procedures
Do you get errors treated by a dentist in Denmark, you are covered by the Danish system of redress, and have the opportunity to obtain compensation from the Danish patient insurance. It's not you, if you choose to receive dental treatment abroad. So you will hear instead under that country's rules in the area. Here you should be aware that the rules on remedies and the possibility of obtaining compensation can vary widely from country to country. At worst, you might be totally without any kind of coverage in the event of failure or damage in connection with treatment or if you are dissatisfied with the quality of treatment.

Free. more about treatment abroad