Easier to complain about the dentist

A new website has made ​​it easier to complain if you are dissatisfied with the treatment at his private practice dentist. The new website was created by Dental Association in cooperation with Danish Regions.

The website is designed to make it easier for patients to figure out what to do if you are dissatisfied with the treatment or bill from his dentist.

Since states Tandklage.dk, and on it there is easy access to the form that you need if you want to complain. You can also read about where to go if you want to complain or seek damages because of an injury. There is also information about what happens to the complaint, when the patient has received it and complain about the system structure and on appeal.

Danish Regions welcomes the challenge system for private dental practice has now become easier to understand.

- It is important to know your rights if there are failures or accidents to the dentist, or if you do not agree with what is stated on the bill. Such remedies are quite good. But the system can be difficult to foresee. For example. it is important to observe the time-when the appeal would otherwise be rejected, whether you're right. It is now easier to complain - and easier to get an overview of what happens when one has complained, says Jens Stenbæk (V), Chairman of regions Salary and Rate Committee.

In Dental Association hopes that Tandklage.dk will increase confidence in the complaints system.

- Of course we have asked ourselves whether it is Dental Association's task is to encourage patients to complain. Furthermore, I would say that our general advice to dissatisfied patients remains that the first thing to go into dialogue with their dentist. Many complaints due to misunderstandings, which can often be overcome through a chat with the dentist. But for dentists as for all other industries is that it means a lot for our reputation, the ability to complain about us experienced as simple and transparent, says Marianne Riis, who is chairman of the Dental Association Clinic Owner Negotiation.

New portal makes it easier to complain about the dentist

Complaints against dentists in private practice treated by a separate complaints, while complaints about the rest of the health care system goes through Patientombuddet. The complaint system in dentistry opens the possibility that patients who were successful, can get your money back or get made all or part of the treatment for free of charge.

Complaints about dentists or dental

Private Dental practice in Denmark has approx. 8 million. patient contacts annually. And the vast majority of dental treatments carried out without problems. In some cases, however, problems arise, the patient then subsequently had to have a desire to complain about.

Attempts to solve the problem with the dentist first
It's a very good idea to try to talk to your dentist about the problem before you decide to appeal. Many problems can be solved in an amicable manner together, and the solution is usually preferable for both parties. It is by no means a requirement that one must first try to resolve it with the dentist. But it's a good chance that you should try at first.

Difference in academic and non-professional
Instead of a professional malpractice, there may also be a disagreement between dentist and patient, whether it was the agreed treatment was completed, disputes arising about the price of treatment, or otherwise cause a dispute between dentist and patient unrelated to the professional treatment to do.

This guide focuses on the conditions where a patient wishes to appeal against the academic part of the treatment from a dentist.

Difference between public servant and in private practice dentist
It may at worst be a very painful affair, if a dentist has treated you wrong. Not least for your wallet because there basically is no guarantee for the work you have done at the dentist.
But where should you go if you are of the opinion that the dentist has mistreated you? It depends primarily on whether you have been treated by a private dentist, or dentist is a public employee.

Complaints about public dentists
If you feel mistreated by a dentist at a public clinic or a hospital, then you in less than two years to send a written complaint with the Patients'.
It applies to all complaints against public officials dentists, dental hygienists, dental technicians and dentists who have not contracted with the regions' Salary and Rate Board (formerly SVB).

In Patient Complaints will get a complaint form, fill it. You can read more about the Patient Complaints Board website .

On this page you will find all necessary contact information if you want to complain about a dental treatment .

If you are under 18 years
Are you under 18, you must always appeal to Patients'. Here you get a complaint form provided for you to fill out. You can read more on Patient Complaints website .

Here you will find relevant contact information in connection with complaints against dentists, dental hygienists or dental technicians .

Complaints about private dentist
If you have a complaint about a private dentist, dental hygienist or dental technician who has an agreement with the regions Salary and Rate Board (formerly SVB), you can follow this guide, which provides information about complaint process.

The complaint must be sent to the region
If you wish to complain about a private dentist, you should submit your complaint to the region you live in. You can also send your complaint to the Health Department in your municipality or your dentist's circle club. But no matter which of the above options you use, your complaint will be forwarded to the region you live in when a complaint is administered by the regions.

It is free to complain about the dentist
It costs nothing to complain about a private dentist. And there is no lower limit on the amount that the complaint should apply.

You must pay for treatment even if you complain
An appeal does not affect your payment obligation to the treatment. Payment may be required deposited in the region before the appeal is admissible.

Appeal Deadlines
There is a difference between review periods for complaints about the professional treatment and complaints about other matters. If there is talk about matters other than the academic part of the treatment. It may, for example. be if you feel you have received treatment or services you have requested, or that the cost of treatment is different from the price agreed with the dentist. Then you have a complaint within six weeks after you have become familiar with the relationship.

For the academic part of the treatment, which applies equally to the study as treatment, you have a complaint within two years after you are - or should have been - aware of the problem. The complaint must also be filed within five years from the day the complaint ratio occurred.

What the complaint should contain
The complaint must be in writing and dated. Thus there is no doubt about what you are complaining about, and when you complain. In addition, your complaint should include information on:

Which dentist who complained of;
what is complained of;
when it occurred;
what in your opinion is agreed (in the case of breach of contract);
what you want to achieve with the complaint

To achieve a faster processing, you should also enclose a copy of bills and other pertinent information about the dental treatment you are complaining about.

Many regions have a form for use on appeals. So you should be the first contact your region for further information or if you want help and guidance to formulate the complaint.

The complaint will be dealt with in the region
The complaint will be dealt with in the region where the dentist that your complaint includes the clinic. As a first, your complaint will be handled by a Visitation Committee, which evaluates the type of complaint that is. The committee may choose to reject it immediately as unfounded, but usually, the Committee will only preprocess the complaint and forward it to the Board of Dentistry or Cooperation in the region you belong to. It depends on what you are complaining about:

1) If your complaint relates only to matters other than the academic part of the treatment, it works in your region, consider the matter further.

2) This concerns your complaint dental treatment alone or both dental treatment and other factors, the Region Board of Dentistry that treats the complaint further.
Region Dental Board shall establish such a committee to carry out surveys and estimates of the subject in the dentist's work. In connection with this vision and can estimate the dentist, you are complaining about being called to identify his work. The dentist has no right to participate in the assessment of the work.

Remedies available
Visitation Committee rejects your complaint, you may appeal this decision directly to the liaison in your region. What you do in less than six weeks after the decision is taken.

You can also appeal against a decision from both Regions Dental Board and Co-operation in your region within this six week period. It should happen to the National Dental Board or Land Co, depending on how your complaint was dealt with at first.

All boards and committees that make your complaint to make, is composed of equal numbers of dental consultants from the region and representatives from the regional council. Reviewing body Country Dental Board also has a High Court judge as chairman.

Compensation for Malpractice
Dental Board in your Region and Country Dental Board may decide that a dentist must pay an amount to cover that dental treatment is made anew. Boards of Appeal can not impose a dentist's liability for the following:

- Additional expenses due to an injury
- Loss of earnings
- Permanent injury, burning or pain
- Other expenses resulting from an injury

If you want a replacement for one or more of these cases, contact the Dental Patient Insurance Association covering the treat injuries following the same procedures as for hospitals.

Free. more about the replacement for dental treatment

You have of course also the possibility of bringing a civil legal action against the dentist in the courts. In this case, seek guidance and help from a lawyer.

Complaints about foreign dentists and dental procedures
Do you get errors treated by a dentist in Denmark, you are covered by the Danish system of redress, and have the opportunity to obtain compensation from the Danish patient insurance. It's not you, if you choose to receive dental treatment abroad. So you will hear instead under that country's rules in the area. Here you should be aware that the rules on remedies and the possibility of obtaining compensation can vary widely from country to country. At worst, you might be totally without any kind of coverage in the event of failure or damage in connection with treatment or if you are dissatisfied with the quality of treatment.

Free. more about treatment abroad