Easier to complain about the dentist
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A new website has made it easier to complain if you are dissatisfied with the treatment at his private practice dentist. The new website was created by Dental Association in cooperation with Danish Regions.
The website is designed to make it easier for patients to figure out what to do if you are dissatisfied with the treatment or bill from his dentist.
Since states Tandklage.dk, and on it there is easy access to the form that you need if you want to complain. You can also read about where to go if you want to complain or seek damages because of an injury. There is also information about what happens to the complaint, when the patient has received it and complain about the system structure and on appeal.
Danish Regions welcomes the challenge system for private dental practice has now become easier to understand.
- It is important to know your rights if there are failures or accidents to the dentist, or if you do not agree with what is stated on the bill. Such remedies are quite good. But the system can be difficult to foresee. For example. it is important to observe the time-when the appeal would otherwise be rejected, whether you're right. It is now easier to complain - and easier to get an overview of what happens when one has complained, says Jens Stenbæk (V), Chairman of regions Salary and Rate Committee.
In Dental Association hopes that Tandklage.dk will increase confidence in the complaints system.
- Of course we have asked ourselves whether it is Dental Association's task is to encourage patients to complain. Furthermore, I would say that our general advice to dissatisfied patients remains that the first thing to go into dialogue with their dentist. Many complaints due to misunderstandings, which can often be overcome through a chat with the dentist. But for dentists as for all other industries is that it means a lot for our reputation, the ability to complain about us experienced as simple and transparent, says Marianne Riis, who is chairman of the Dental Association Clinic Owner Negotiation.
New portal makes it easier to complain about the dentist
Complaints against dentists in private practice treated by a separate complaints, while complaints about the rest of the health care system goes through Patientombuddet. The complaint system in dentistry opens the possibility that patients who were successful, can get your money back or get made all or part of the treatment for free of charge.
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