Easier to complain about the dentist

14. October 2011  
Filed in News

A new website has made it easier to complain if you are dissatisfied with the treatment at his private practice dentist. The new website has been created by Tandlægeforeningen in cooperation with the Danish Regions.

The website is developed to make it more simple for patients to get an overview of what you can do if you are dissatisfied with the treatment or the bill from his dentist.

Ago called Tandklage.dk, and on the is there easy access to the form, which you must use if you want to file a complaint. You can also read about where you can turn if you want to file a complaint or seek compensation because of an injury. In addition, there is information about what happens with the complaint, when the patient has submitted it, as well as on the klagesystemets building and on appeal.

Danish Regions welcomes the fact that the klagesystemet for private dental practice is now easier to grasp.

– It is important to know your rights, if there is an error or mishap at the dentist, or if you don't agree with it, that stands on the bill. The remedies available to him are quite good. But the system can be difficult to cope with. F. ex. it is important to respect the time limit for appeal, then the complaint would otherwise be rejected, regardless of whether you have the right. It is now easier to complain – and easier to gain an overview of what happens when you have complained, " says Jens Stenbæk (V), chairman of the Regional Wage and Takstnævn.

In Tandlægeforeningen hope that Tandklage.dk will increase the confidence of klagesystemet.

– Of course, we have asked ourselves whether it is Tandlægeforeningens task to encourage patients to complain. Therefor I would say that our general advice for unhappy patients is still, as it first must enter into a dialogue with their dentist. Many complaints are due to misunderstandings, which can often be overcome through a talk with the dentist. But for dentists, as for all other industries, it means a lot for our reputation, that the possibility of complaint about the us is perceived as simple and transparent, says Marianne Riis, who is the chairman of the Tandlægeforeningens Klinikejerforhandlingsudvalg.

Ny portal gør det lettere at klage over tandlægen

New portal makes it easier to complain about the dentist

Complaints about private dentists is processed by a separate complaints system, while grievances over the rest of the health care system goes through the patient complaints board. Klagesystemet on tandlægeområdet opens the possibility that patients who have unsuccessful, can get the money back or get made whole or parts of the processing on the free.

Malpractice

19. september 2011  
Filed in Complaints

Question:

I have as a child has braces on the teeth(ganebøjle and nakketræk) I have after I have filled 18 years old had problems with my one visdomstand in undermunden(got the other operated out before I turned 18 years old) It turns out that there is no space for the tooth and that the tooth has been rounded/curved may p.g.a. hoops. The tooth sits so that it becomes difficult to get out, p.g.a. it sits very close to the nerve, and that I risk a damage to the nerve, if it must be removed.

Is it possible for me to get a replacement for my tooth is now causing problems due to previous treatments?

Greetings Christina

Answer:

Dear Christina

All treatments will be given out from which is the best for the patient in the given situation. You can investigate why your tooth was not removed early, but I doubt that you can claim compensation.

You can read more about how to complain here: http://www.patientombuddet.dk

Hope you can use my answer.

With kind regards

Dentist Joan Olsen

www.tandpleje.dk/brevkassen

Dentistry.dk™ – the Road to healthier teeth

Important!!!

Questions answered by the dentist can be posted on the portal in anonymous form. However, we can not guarantee answers to all the questions and answers from the dentist can never replace dialogue or consultation with a private doctor. A reply through the letterbox must be seen as informational material.

Terms of use:
http://www.tandpleje.dk/kontakt/brugerbetingelser

Is the refusal of the new treatment reasonable?

13. august 2010  
Filed in Complaints

Question:

Hello! I was at my dentist,fitted a gundkrone on a tooth for approx. two years ago, the price was approx. 6000kr. For approx. 3 months. ago,
broken root of the tooth, where the golden crown was mounted on, and there was no other way, than to pull the tooth out.
My dentist will give me 3300kr back, but only on the condition that I have inserted an implant to approx. 18000kr.Ie. that I no replacement get, if I can not pay the remaining approx.15000kr. I know that my question is more law than dentistry, but hope you can answer me on whether this is reasonable, and possible. can you tell me what rights I have the mht. compensation?

Tommy

Answer:

Dear Tommy,

There is no guarantee the treatment. If you think it is unfair or considers the treatment is not good enough, there is the opportunity to complain. In my opinion, is the offer you have received from your dentist is reasonable, as he is not obliged to give a reduction in price.

You can read more about how to complain about a dentist or treatment here

Hope you can use my answer.

With kind regards

Dentist Joan Olsen

www.tandpleje.dk/brevkassen

Dentistry.dk™ – the Road to healthier teeth

Important!!!

Questions answered by the dentist can be posted on the portal in anonymous

figure. However, we can not guarantee answers to all the questions and answers from the

the dentist can never replace dialogue or consultation with a private doctor. A

answer through the letterbox must be seen as informational material.

Terms of use:
http://www.tandpleje.dk/kontakt/brugerbetingelser

Patientforsikring convicted for speech about drug

4. december 2009  
Filed in News

Tandlægeforeningens Patientforsikring has today been ordered to pay CMS Dental € 2.5 million. kr. in damages.

Judgment in a case concerning an article in the Tandlægebladet from 2005. In the article advised the president of the Tandlægeforeningens Patientforsikring dentists to be careful when they used the 4 % articaïne for anesthesia in the lower jaw.

The judgment clarifies, not whether there is greater risk by using the articaïne than by using other anesthetics for anaesthesia in the mandible.

Tandlægeforeningens Patientforsikring take the judgment into account.

The president of the Tandlægeforeningens Patientforsikring, dentist Jahn Legarth, said:

– When I was invited to write the article to Tandlægebladet, there were previously been written in the magazine about the articaïne. Lægemiddelforsikringen was oriented and thus there was also passed information to the Danish medicines agency, which has responsibility for the safety of medicines. I don't know what I would have done, if I in advance had known that the article would lead to a lawsuit, which has had high personal costs for me.

Tandlægeforeningens president Susanne Andersen says:

The judgment contains some scary prospects. It will be important for us, for the medical associations and other health organizations. We are concerned that the high court's judgment will be perceived as a restriction of freedom of expression in the medical debate on the possible adverse effects of medicines. The judgment does not change that it is the individual dentist's duty to advise his patients in the best way possible and to report side effects to the Danish medicines agency.

Tandlægeforeningens Patientforsikring has not yet taken a position on whether the judgment should be appealed.

Tandlægeforeningen and Tandlægeforeningens Patientforsikring have no further comments on the judgment.

The dentist have sanded too much in a penny

21. October 2009  
Filed in Treatment, Complaints

Question:

Hello

I've got a new crown put on a tooth which she ladle! And when the new crown was put in and I was comfortable that was the little too big / tall!! she ladle it a little bit, and it came to fit. But when I then came home and kikket in the mirror I could see that she has sanded too much in the new crown of which is sanded down to something black!!! through the white!!!

( now I understand better that she did not gave me the mirror so I could see it down there!!)

It seemed too bad, what can I ask?
For I must pay much money for it, I believe they talked about 7,318,-
Can I ask for. A new tooth?
And it is not more fragile where she has sanded too much of?

Will be happy for your opinion / help

Sincerely, John

Answer:

Dear John,

From your description of events, I believe that you ought to be eligible for a new crown at the dentist's expense, or at least a discount in the price. But it is something you should talk with your dentist about. If you can't agree on an amicable solution for both parties, you have the opportunity to complain about dental treatment. It is often a long process, and you do not for the dentist's bill in the first place.

Read more about it a complaint about a dental treatment

The crown is not necessarily more fragile, where the dentist have sanded too much of that. So it is perhaps more a matter of how it looks. But of course it depends of how much she has sanded, which I of the reasons can not say anything about it.

Hope you can use my answer.

With kind regards

Dentist Joan Olsen

www.tandpleje.dk/brevkassen

Dentistry.dk™ – the Road to healthier teeth

Important!!!
Questions answered by the dentist can be posted on the portal in anonymous form. However, we can not guarantee answers to all the questions and answers from the dentist can never replace dialogue or consultation with a private doctor. A reply through the letterbox must be seen as informational material.

Terms of use:
http://www.tandpleje.dk/kontakt/brugerbetingelser

There is no guarantee for bad workmanship?

2. October 2009  
Filed in Complaints

Question:

Hi,
I have a question regarding a broken tooth due. a root canal treatment. Now I can see in one of your replies that there is no guarantee for root canal treatment??
I got in the month of march made a root canal, and it looked fine, said the dentist, but now there broken a piece of the tooth and the treatment is also broken, as I can shake with the other side of the tooth. This must be bad craft, and must be able to be covered by a warranty??
I look forward to hearing from you.

Laurids

Answer:

Dear Henry Wadsworth,

First I will say that your tooth is not necessarily broken just because it has been rodbehandlet. There are several reasons why a tooth gets rodbehandlet, and often there is not much left of a tooth when there is rodbehandlet. It sounds as if your tooth is broken, and it is something that can happen. When the dentist looks at the quality of a root canal, he will look at the rodfyldningen, ie. he replaces tandnerven with, it's close. And that is what he mean by that it looks fine. To the tooth ruptures has not necessarily something with poor craft to make, but is a quite common complication, which in some cases can happen.

You are not covered by any form of warranty at the dentist. But think that has been a model of a Danish dentist, have the opportunity to complain about the treatment. You can read more about how to complain about a dentist here.

You can also apply for compensation from the Tandlægeforeningens Patientforsikring. You can read more about compensation for malpractice here.

Hope you can use my answer.

With kind regards

Dentist Joan Olsen

www.tandpleje.dk/brevkassen

Dentistry.dk™ – the Road to healthier teeth

Important!!!
Questions answered by the dentist can be posted on the portal in anonymous form. However, we can not guarantee answers to all the questions and answers from the dentist can never replace dialogue or consultation with a private doctor. A reply through the letterbox must be seen as informational material.

Terms of use:
http://www.tandpleje.dk/kontakt/brugerbetingelser

Complaint against the dentist or dental treatment

Private practice dentists in Denmark has approx. 8 million. patientkontakter annually. And the vast majority of dental treatments carried out without problems. In some cases there arises, however, problems, which the patient then may have a wish to complain about.

Try to solve the problem with the dentist first
It is a very good idea to try to talk with the dentist about the problem, before you decide to complain. Many of the problems can be resolved in an amicable way in the community, and the solution is the most preferable for both parties. It is in no way a requirement, that one must first try to resolve the issue with the dentist. But it is a good option, as you should test in the first place.

The difference between professional and non-professional
Instead of professional malpractice, there may also be disagreement between the dentist and the patient, whether it was the agreed treatment was carried out, arise disagreement about the price of the treatment, or in any other way arise a dispute between a dentist and a patient who did not have any with the professional treatment to make.

This guide deals primarily with the circumstances in which a patient wishes to make a complaint about the professional part of the treatment from a dentist.

Difference between public servant and private practice dentist
It can in worst case be a very distressing affair, if a dentist has treated you wrong. Not least for the wallet, as there is generally not any guarantee for the work you've got done at the dentist.
But where should you go if you are of the opinion that the dentist has a model you? It depends in the first place, whether you have received treatment by a private practice dentist, or the dentist is public servant.

Complain about public dentists
If you feel a model of a dentist at a public clinic, or a hospital, then you must within two years, send a written complaint to the Health service Patientklagenævn.
It applies to all complaints of public servants, dentists, dental hygienists, dental technicians, and dentists who have not entered into an agreement with the Regions, Wage - and Takstnævn (ex. The health insurance).

At Patientklagenævnet you get a consumer complaint form that you must complete. You can read more about on the Patientklagenævnets website.

On this page you will find all the necessary contact information, if you will a complaint about a dental treatment.

If you are under 18 years of age
Are you under the age of 18 years, you must always complain to the Health Patientklagenævn. Here you get a consumer complaint form provided, that you must complete. You can read more on Patientklagenævnets website.

Here you will find relevant contact information in connection with the complaints against dentists, dental hygienists or dental technicians.

Complaint about private dentist
If you have a complaint about a private dentist, hygienist, or dental technician, who has an agreement with the Regional Wage and Takstnævn (ex. The health insurance), you can follow this guide which provide information on the klageforløbet.

The complaint must be sent to the region
Do you want to complain about a private dentist, you should submit your complaint to the region you live in. You can also send your complaint to the health service in your municipality, or your dentist's kredsforening. But no matter which of the above options you use, your complaint will be forwarded to the region you live in, as the complaint proceedings are administered by the regions.

It is free to complain about the dentist
It costs nothing to complaint about a private dentist. And there is also no lower limit for the amount, the complaint shall apply.

You must pay for the treatment, even if you complain
The appeal has no bearing on your obligation for the treatment. Payment may, however, require deposited in the region before the complaint is processed.

Complaint
There is a difference on the complaint by the complaints of the professional treatment, and complaints about other matters. If there is talk on other matters than the professional part of the treatment. It may, for example. be, if you believe that you have got a treatment or service you have requested or to the price of the treatment is different from the agreed price with the dentist. So you have a deadline of six weeks after you have become familiar with the relationship.

For the professional part of the treatment, which applies both to the study as the treatment, you have a deadline of two years after that you are – or should be – aware of the problem. The complaint shall also be filed no later than five years after the day on which the klageforholdet took place.

What the complaint should contain
The complaint must be in writing and dated. Thus, there is no doubt about what you are complaining about, and when you complain. In addition, should your complaint include the following information:

The dentist who complained of;
what is complained of;
when it is gone;
what in your opinion is agreed (if there is a violation of this agreement);
what you want to achieve with the complaint

In order to achieve a faster processing, you should also enclose a copy of the bills and other relevant information about the dental treatment you are complaining about.

Many of the regions have a form for use in appeals. So you should first contact your region for further information, or if you want help and guidance to formulate the complaint.

The complaint will be dealt with in the region
The complaint will be dealt with in the region, where the dentist, as your complaint include, clinic. As the first your complaint will be dealt with by a Visitationsudvalg, which assesses what type of complaint it is. The committee can choose to reject the complaint, with the same as unfounded, but usually, the committee will only pre-treat the complaint and forward it to Tandlægenævnet or the works council in the region you belong to. It depends on what you are complaining about:

1) If your complaint deals solely with matters other than the academic part of the treatment, it is the works council in your region, hearing the case on.

2) Deal with your complaint the dental treatment alone or both the dental treatment and other facts, it is Regionstandlægenævnet, who deals with the complaint on.
Regionstandlægenævnet decreases as a committee to carry out surveys and estimates of the professional in-office work. In connection with this vision, and the discretion can the dentist, you are complaining about being summoned to identify his work. The dentist does not have the right to participate in the actual assessment of the work.

Appeal
Reject Visitationsudvalget your complaint, you can appeal this decision directly to the works council in your region. You must do this within six weeks after the decision is taken.

You can also appeal against a decision from both Regionstandlægenævnet and the works council in your region within this six week period. It must be made to the Landstandlægenævnet or Landssamarbejdsudvalget, depending on how your complaint was dealt with in the first place.

All of the boards and committees that get with your complaint to make, is composed of an equal number of tandlægekonsulenter from the region and representatives from the regional council. The appeal body Landstandlægenævnet also has a high court judge as chairman.

Compensation for malpractice
Tandlægenævnet in your region and Landstandlægenævnet can decide on a dental practitioner must pay an amount of coverage that a dental treatment is being made on the new. Nævnene can not, however, impose the dentist's liability for the following:

– Increase in expenses as a result of an injury
– Loss of earnings
– Permanent injury, pain or pain
– Other expenses incurred as a result of an injury

If you want compensation for one or more of these cases, you must contact the Tandlægeforeningens Patientforsikring, which covers behandlingsskader according to the same guidelines as for the hospitals.

Read the evs. more about compensation for the dental treatment

You have, of course, also the possibility of bringing a civil action is brought against the dentist by the court. In such a case should seek the guidance and help of a lawyer.

Complaints about foreign dentists and dental procedures
You will be a model of a dentist in Denmark, you are covered by the Danish complaints system, and have the opportunity to get compensation from the Danish patientforsikring. It is not you, if you choose to receive dental treatment abroad. So you will hear instead, under that country's rules on the area. Here you should be aware that klagereglerne and compensation can vary widely from country to country. In the worst case you risk to be completely without any form of cover, if there is an error or damage in connection with a treatment, or if you are dissatisfied with the quality of the treatment.

Read the evs. more about Treatment abroad